Privacy Policy

Effective Date: Feb 23 2026

NEMT Growth Machine and ONE NEMT, including their owners, affiliates, subsidiaries, successors, assigns, and related entities (collectively, “Company,” “we,” “us,” or “our”), are committed to protecting the privacy, confidentiality, and security of personal data and business information entrusted to us.

This Privacy Policy describes how we collect, use, process, store, share, and safeguard information in connection with:

• www.nemtgrowthmachine.com
• www.onenemt.com
• The ONE NEMT SaaS platform
• Any subdomains
• Consulting, implementation, marketing, and automation services
• AI virtual receptionist services
• Communication tools including phone, SMS, email, and voicemail
• Related software, training, onboarding, and support

By accessing our websites or using our services, you agree to the terms of this Privacy Policy.

  1. Scope of Policy

This Policy applies to:

• Visitors to our websites
• Prospective customers
• Customers and SaaS account holders
• Users of the ONE NEMT platform
• Individuals whose information is processed by our customers within the SaaS platform

  1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• Name
• Business name
• Mailing address
• Email address
• Phone number
• Account credentials
• Payment and billing information
• Tax identification information where required
• Marketing preferences
• Communications with us
• Onboarding information
• Survey responses
• Support tickets

B. SaaS Platform Data (Customer Data)

If you use ONE NEMT, you may upload or collect:

• Lead and contact records
• Client intake information
• Appointment data
• Ride scheduling details
• Revenue tracking data
• Notes and internal communications
• SMS messages
• Email communications
• Call recordings
• Call logs and metadata
• AI conversation transcripts

In these cases, you are the data controller. We act as a data processor on your behalf.

C. Automatically Collected Information

We may automatically collect:

• IP address
• Device identifiers
• Browser type
• Operating system
• Usage activity
• Session duration
• Interaction patterns
• Referring URLs

D. Payment Information

Payments are processed through third party payment processors. We do not store full credit card numbers. Payment data is subject to the privacy policies of the payment provider.

  1. Communications and Telecommunications Data

If you use our phone, SMS, voicemail, or AI virtual receptionist features:

• Calls may be recorded
• Transcripts may be generated
• Metadata may be stored
• SMS logs may be retained
• Email logs may be retained

By using these features, you acknowledge that:

• You are solely responsible for obtaining any legally required consent for call recording
• You are responsible for obtaining opt in consent for SMS messaging
• You are responsible for complying with TCPA, CAN-SPAM, and applicable state laws
• You are responsible for honoring opt out requests

We are not responsible for your failure to obtain lawful consent.

  1. Use of Artificial Intelligence Features

Our platform may include AI driven features such as:

• AI intake agents
• AI after hours reception
• Automated response systems

AI outputs are generated algorithmically and may not always be accurate. You are responsible for reviewing and monitoring AI interactions. We disclaim liability for errors, omissions, or unintended outputs generated by AI systems.

  1. How We Use Information

We may use information to:

• Provide services
• Operate and improve the platform
• Authenticate users
• Process transactions
• Provide support
• Send service notifications
• Send marketing communications
• Monitor usage and detect fraud
• Enforce our agreements
• Comply with legal obligations

  1. Legal Basis for Processing

For U.S. users, processing is generally based on:

• Contractual necessity
• Legitimate business interests
• User consent
• Legal compliance obligations

For international users, additional lawful bases may apply under local data protection laws.

  1. Sharing of Information

We do not sell personal data.

We may share data with:

A. Service Providers

Including hosting providers, telecommunications carriers, SMS gateways, AI service providers, analytics providers, cloud infrastructure providers, payment processors, and subcontractors. These providers process data on our behalf under contractual obligations.

B. Legal Authorities

If required by law, subpoena, court order, or government request.

C. Protection of Rights

Where necessary to protect the safety, rights, or property of the Company, users, or others.

D. Business Transfers

In connection with merger, acquisition, asset sale, financing, or bankruptcy.

  1. Data Controller vs Data Processor

For SaaS Customer Data:

• You are the data controller
• We are the data processor

You are responsible for:

• Providing legally compliant privacy notices
• Obtaining consent
• Honoring deletion requests
• Responding to data subject rights requests

We will process Customer Data solely to provide contracted services.

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

• Access restrictions
• Secure hosting environments
• Encryption where available
• Authentication controls
• Internal confidentiality policies

However, no system is completely secure. We disclaim liability for unauthorized access that occurs despite reasonable safeguards.

  1. Data Retention

We retain information:

• As long as necessary to provide services
• As required by contract
• As required by law
• For legitimate business purposes
• Until account termination and expiration of retention obligations

After termination, we may retain backup copies for a commercially reasonable period.

  1. International Transfers

Data may be stored or processed in the United States or other jurisdictions where our service providers operate. By using our services, you consent to such transfers.

  1. Your Rights

Depending on jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccuracies
• Request deletion
• Restrict processing
• Object to marketing
• Request data portability

Requests may be submitted to support@nemtgrowthmachine.com.

We may require identity verification before responding.

  1. Third Party Links

Our websites may contain links to external sites. We are not responsible for third party privacy practices.

  1. No Guarantee of Outcomes

We provide marketing systems, CRM tools, automation infrastructure, and consulting. We do not guarantee:

• Revenue increases
• Lead volume
• Conversion rates
• Business outcomes

Users are solely responsible for business decisions and regulatory compliance.

  1. Indemnification

By using our services, you agree to indemnify and hold harmless NEMT Growth Machine and ONE NEMT from claims arising out of:

• Your misuse of the platform
• Your failure to obtain consent
• Your violation of telecommunications laws
• Your regulatory noncompliance
• Your unlawful marketing practices

  1. Children

Our services are intended for business use only and not for individuals under 18 years of age.

  1. Changes to This Policy

We may update this Privacy Policy at any time. Updates are effective upon posting. Continued use of services constitutes acceptance of updates.

  1. Contact

For privacy inquiries:

support@nemtgrowthmachine.com